Respect your privacy. Respect your time. Please make the time to read the Privacy Policy.
Small Independent Fully-Owned Business
Helping people to manage their time more effectively and achieve their sustainability and work-life balance goals.
Every second matters, every second counts...
Privacy Policy
1. INTRODUCTION – PRIVACY POLICY
2. HOW TO READ THE PRIVACY POLICY
3. HOW TO CONTACT GIVING TIME AND SOLUTIONS LTD
4. WHO THIS PRIVACY POLICY IS FOR
5. UPDATE OF PRIVACY POLICY CHANGES
6. WEBSITE VISITORS, INFORMATION LOGGED AND COOKIES
7. POSITIVE OPT-IN ON COMMUNICATION AND CORRESPONDENCE PREFERENCES
8. OPT-OUT AND/OR UPDATE COMMUNICATION AND CORRESPONDENCE OPTIONS
11. CONFIDENTIALITY BANK STATEMENTS - WHO HAS ACCESS TO CLIENTS AND SUPPLIERS DATA
12. REGULATED BUSINESS SERVICE PROVIDERS
15. THIRD-PARTY PROVIDER: MAILCHIMP
16. THIRD-PARTY PROVIDER: SURVEYMONKEY
17. THIRD-PARTY PROVIDER: EVENTBRITE
18. THIRD-PARTY PROVIDER: WORDPRESS
19. THIRD-PARTY PROVIDER: GOOGLE AND YOUTUBE
20. THIRD-PARTY PROVIDER: LINKEDIN
21. THIRD-PARTY PROVIDER: X FORMERLY TWITTER
22. THIRD-PARTY PROVIDER: FACEBOOK
1. INTRODUCTION - PRIVACY POLICY
1.1 GIVING TIME AND SOLUTIONS LTD is a small, independent, fully-owned business based in Coventry. A number of diverse services are delivered which truly make a positive difference, helping people to manage their time more effectively and achieve their sustainability and work-life balance goals.
1.2 As a small business which values every second, we are focused on making the best use of our time and are driven by values and professionalism. Running a business ethically and respecting your time and privacy is a high priority. GIVING TIME AND SOLUTIONS LTD has not and does not tolerate unprofessionalism. For these reasons, GIVING TIME AND SOLUTIONS LTD will only associate itself with professional people in its business network, which means that you can trust GIVING TIME AND SOLUTIONS LTD.
1.3 The purpose of this privacy policy is to set out GIVING TIME AND SOLUTIONS LTD commitment in respecting and protecting the privacy of anyone accessing this website and the confidentiality of any information that you provide to GIVING TIME AND SOLUTIONS LTD electronically and/or verbally. Please see point 4 ‘WHO IS THIS PRIVACY POLICY FOR’.
1.4 GIVING TIME AND SOLUTIONS LTD is registered under the General Data Protection Regulation (GDPR).
1.5 By reading this privacy policy, you will have a clear understanding of the best practices in:
• Safeguarding/protecting your data;
• What your data is used for;
• Who has access to your data;
• The legal requirements of your data;
• The professional people/companies GIVING TIME AND SOLUTIONS LTD associates itself with;
• Ensuring compliance with the General Data Protection Regulation (GDPR), legislation effective from Friday 25 May 2018.
2. HOW TO READ THE PRIVACY POLICY
2.1 Technology and the Internet can be accessed globally by people of all age groups at any time. With this in mind, GIVING TIME AND SOLUTIONS LTD use of technology is professional and this privacy policy has been written in a structured format to help you quickly find the information you require.
3. HOW TO CONTACT GIVING TIME AND SOLUTIONS LTD
3.1 GIVING TIME AND SOLUTIONS LTD wants you to be happy with the services we provide. If you are not, or if you have any queries, want to update your contact details or would like to receive the privacy policy in an electronic format/soft copy, you can contact us via e-mail or by sending a postal letter to:
E-MAIL: enquiries@givingtimeandsolutions.com
BUSINESS REGISTERED OFFICE ADDRESS:
GIVING TIME AND SOLUTIONS LTD, Eagle House First Floor, 14 Queens Road, Coventry, West Midlands, United Kingdom, CV1 3EG.
4. WHO THIS PRIVACY POLICY IS FOR
4.1 This privacy policy is for people who want to know what happens with their ‘data/information’ and:
• Are visiting the GIVING TIME AND SOLUTIONS LTD website;
• Are a client/customer who has received a service(s) from GIVING TIME AND SOLUTIONS LTD;
• Provided services/products to GIVING TIME AND SOLUTIONS LTD;
• Are a charity or community organisation who have received a donation from GIVING TIME AND SOLUTIONS LTD;
• Have contacted GIVING TIME AND SOLUTIONS LTD via:
- The website
- Phone
- Online networking sites
- Postal letter
• Are connected to the business owner/GIVING TIME AND SOLUTIONS LTD on LinkedIn.
• Have liked, followed and/or commented on GIVING TIME AND SOLUTIONS LTD’s:
- LinkedIn company page
- Twitter company page
- Facebook company page
- Blogs
6. WEBSITE VISITORS, INFORMATION LOGGED AND COOKIES
6.1 When you visit the website www.givingtimeandsolutions.com you can do so without giving information on who you are.
6.2 Whilst every effort is made to ensure that the website is up-to-date and accurate, GIVING TIME AND SOLUTIONS LTD does not accept any responsibility or liability for the accurateness or completeness of the content, or for any loss from reliance on information contained on the website.
6.3 The date of when the website/website page was last updated is displayed at the end of the website page.
6.4 Links to other websites, social networking sites and blogs are provided as useful sources of information, it does not imply any kind of endorsement. Please read the privacy policies on the other websites you visit.
6.5 Details of behaviour patterns are electronically logged and can then be viewed via the website. Information in an anonymous form is shown, for example: Number of website visitors.
GIVING TIME AND SOLUTIONS LTD does not use the information to identify or store any personal individual details.
6.6 Cookies are used to make websites work more efficiently, provide information to understand how visitors use the website, and to help with improvements to the design and functionality of the website. A cookie is a small file of letters and numbers put on your device. To find out more about cookies, please visit www.allaboutcookies.org.
7. POSITIVE OPT-IN ON COMMUNICATION AND CORRESPONDENCE PREFERENCES
7.1 Information relating to people who are happy to keep in touch with GIVING TIME AND SOLUTIONS LTD (including their specific communication and correspondence preferences) is kept securely.
7.2 Information on why you are receiving specific messages is given at the end of the e-mail you receive.
7.3 A positive opt-in from people who have received a service(s) from GIVING TIME AND SOLUTIONS LTD regarding their updated communication and correspondence preferences has been requested prior to Friday 25 May 2018.
7.4 The option to opt-out and/or update your preferences is also given at the end of the e-mail. Please see point 8 ‘OPT-OUT AND/OR UPDATE COMMUNICATION AND CORRESPONDENCE OPTIONS’.
8. OPT-OUT AND/OR UPDATE COMMUNICATION AND CORRESPONDENCE OPTIONS
8.1 To opt-out of receiving specific communications and/or update your correspondence options:
• Click on the unsubscribe link at the end of the e-mail or marketing e-mail;
• Click on the link to update your communication preferences at the end of the marketing e-mail;
• Send an e-mail or reply ‘unsubscribe’ in the e-mail subject to an e-mail you receive;
• Unsubscribe via the website;
• Send a postal letter, please see point 3.1 ‘HOW TO CONTACT GIVING TIME AND SOLUTIONS LTD’.
9. DATA RETENTION
9.1 Certain information is retained to ensure that you receive a personal and professional experience. Data will be used for administrative, marketing or management purposes, and/or as required for legal and/or regulatory purposes. Please see 9.2 to 9.14.
9.2 Please see point 10 ‘SECURITY’.
9.3 Information provided by people who have got in touch via the website will be retained. This will include only the details provided, such as a name, e-mail address, phone number and communication preferences. A regular review is carried out to ensure that only essential information is kept (see point 9.1).
9.4 Details are kept of people who have called and given their contact details. A regular review is carried out to ensure that only essential information is kept (see point 9.1).
9.5 Details are kept of people who have sent an e-mail and given their contact details. A regular review is carried out to ensure that only essential information is kept (see point 9.1).
9.6 Details are kept of people who are connected on LinkedIn, including a name, e-mail address and messages sent/received. A regular review is carried out to ensure that connections are appropriate, current and relevant.
9.7 Details are kept of people who have given their business card. A regular review is carried out to ensure that only those cards appropriate for business purposes are retained.
9.8 Details are kept of people who have subscribed to the company e-newsletter (which was sent on the second Friday in June and December), including a name and e-mail address. A regular review is carried out to ensure the information given is up-to-date.
9.9 Details are kept of people who have asked and/or given written consent to be kept informed on GIVING TIME AND SOLUTIONS LTD company updates and events, including a name and e-mail address. A regular review is carried out to ensure the information given is up-to-date.
9.10 Details are kept of people who have given feedback and filled out surveys. This helps to review, develop and improve GIVING TIME AND SOLUTIONS LTD’s services. Details of the completed service and extracts from feedback comments are only displayed on marketing material and in the public domain when written consent has been given on specific preferences (e.g. display the first name or anonymous, role, and/or a link to a website).
9.11 Details are kept of people who have received a service(s). A regular review is carried out to ensure that only essential information is kept (see point 9.1). Please also see point 7 ‘POSITIVE OPT-IN ON COMMUNICATION AND CORRESPONDENCE PREFERENCES’.
9.12 Details are kept of students who have applied for a position with GIVING TIME AND SOLUTIONS LTD. A regular review is carried out to ensure that only information required for administrative, legal and/or regulatory purposes is retained. Please see point 13.3 ‘BUSINESS ASSISTANCE’.
9.13 Details are kept of people who have given consent on sending their contact details for introductory messages. A regular review is carried out to keep this information up-to-date.
9.14 For legal and/or regulatory purposes, details are kept of all signed documents and confirmation in writing received for each the following:
• Agreements for Services and Terms and Conditions/Service Agreements;
• Confidentiality/Non-disclosure Agreements;
• Postal letters.
10. SECURITY
10.1 GIVING TIME AND SOLUTIONS LTD endeavours to take all reasonable steps to protect your data/information.
10.2 Data is stored securely, both automated and manually.
10.3 Procedures are in place to ensure people who have access to and been entrusted with confidential information belonging to GIVING TIME AND SOLUTIONS LTD maintain confidentiality and abide with security precautions.
10.4 GIVING TIME AND SOLUTIONS LTD cannot guarantee the security of any data that you disclose online in any digital media form and will not be responsible for any breach of security unless this is due to GIVING TIME AND SOLUTIONS LTD’s negligence or wilful default.
10.5 The privacy policies for third-party providers have been read to ensure the data stored, backed up and/or in archival media is in a secure environment and access is restricted on a ‘need to know’ basis.
10.6 The privacy policies for third-party providers have been read to ensure they are certified and comply with ensuring data transferred and processed in and out of the UK is protected.
10.7 Data deleted may still exist on the local device/hard drive and online/Cloud for digital backups, archives and log files.
11. CONFIDENTIALITY BANK STATEMENTS - WHO HAS ACCESS TO CLIENTS AND SUPPLIERS DATA
11.1 GIVING TIME AND SOLUTIONS LTD’s business bank is regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
11.2 The names of people/companies are displayed on the company bank statements where UK electronic payment has been:
• Received from clients/customers to GIVING TIME AND SOLUTIONS LTD.
• Given from GIVING TIME AND SOLUTIONS LTD to:
- Companies/people listed in points 12 ‘REGULATED BUSINESS SERVICE PROVIDERS’, 13 ‘BUSINESS ASSISTANCE’ and 14, ‘BUSINESS MEMBERSHIP’;
- Charities and community organisations GIVING TIME AND SOLUTIONS LTD has donated to;
- GIVING TIME AND SOLUTIONS LTD registered business office address;
- IT suppliers;
- Stationary product suppliers;
- UK government organisations.
11.3 For legal, tax, regulatory and compliance purposes, the names of the people/companies in point 11.2 and details of UK cash payments is accessible to GIVING TIME AND SOLUTIONS LTD’s current and previous accountants. Please see point 12 ‘REGULATED BUSINESS SERVICE PROVIDERS’.
12. REGULATED BUSINESS SERVICE PROVIDERS
12.1 For business, legal, tax, compliance and regulatory purposes and to ensure the correct professional expertise and advice is given to help GIVING TIME AND SOLUTIONS LTD do everything professionally and in the right way, the following regulated business service providers have been carefully selected (see points 12.2 to 12.4).
12.2 ACCOUNTANTS – Member of the:
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Association of Accounting Technicians (AAT) - World's leading professional body for accounting technicians OR
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Association of Chartered Certified Accountants (ACCA) - Globally recognised professional accountancy body OR
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Institute of Chartered Accountants in England and Wales (ICAEW) - Global professional body for chartered accountants.
12.3 BUSINESS INSURERS – GIVING TIME AND SOLUTIONS LTD has professional indemnity insurance, public and products liability insurance, and crisis containment cover. Additional cover is taken out as and when required.
12.4 SOLICITORS – Regulated by the Solicitors Regulation Authority (SRA), to assist with advice and expertise on legal matters.
13. BUSINESS ASSISTANCE
13.1 To receive the right expertise to help GIVING TIME AND SOLUTIONS LTD do everything professionally and in the right way, the following people have been carefully selected (see points 13.2 and 13.3):
13.2 ASSISTANTS – Assistance with projects where people are non-identifiable, such as proofreading and copywriting.
13.3 STUDENTS – Assistance with projects where people are non-identifiable, such as research.
15. THIRD-PARTY PROVIDER: MAILCHIMP
15.1 Please see points 9 ‘DATA RETENTION’ and 10 ‘SECURITY’.
15.2 GIVING TIME AND SOLUTIONS LTD company e-newsletter and certain marketing messages are sent via Mailchimp. The last company e-newsletter was sent on Friday 10 December 2021.
15.3 Analysis is carried out on the number of times:
• An e-mail is opened, with details of the date and time. Depending on the technology and settings applied, the statistics may not display who has actually opened the e-mail;
• An e-mail bounces, i.e. has not have been delivered;
• Links in the e-mail are clicked.
15.4 The option to unsubscribe is given at the end of the e-mail. Please see point 8 ‘OPT-OUT AND/OR UPDATE COMMUNICATION AND CORRESPONDENCE OPTIONS’.
16. THIRD-PARTY PROVIDER: SURVEYMONKEY
16.1 Please see points 9 ‘DATA RETENTION’ and 10 ‘SECURITY’.
16.2 The answers given in the surveys completed are non-identifiable.
16.3 Analysis is carried out on the number of times:
• A survey is opened, with details of the date and time;
• How long a survey was opened/completed;
• What answers have been given.
16.4 The option to unsubscribe is given at the end of the e-mail. Please see point 8 ‘OPT-OUT AND/OR UPDATE COMMUNICATION AND CORRESPONDENCE OPTIONS’.
17. THIRD-PARTY PROVIDER: EVENTBRITE
17.1 Please see points 9 ‘DATA RETENTION’ and 10 ‘SECURITY’.
17.2 EventBrite is used to publicly promote training workshops to people aged 18+. This allows people to book themselves onto the training workshop and receive a reminder sent to the name and e-mail address given at the time of the booking.
18. THIRD-PARTY PROVIDER: WORDPRESS
18.1 Please see points 9 ‘DATA RETENTION’ and 10 ‘SECURITY’.
18.2 WordPress is used for blogs.
18.3 The name of the people who like and/or post a comment on the blog posts is visible in the public domain.
18.4 The e-mail address given of the people who like and/or post a comment on the blog posts is not published in public but is visible to the author/business owner.
18.5 Analysis is carried out on:
• The number of people viewing blog post pages;
• The dates and months when blog posts are read.
19. THIRD-PARTY PROVIDER: GOOGLE AND YOUTUBE
19.1 Please see points 9 ‘DATA RETENTION’ and 10 ‘SECURITY’.
19.2 The name and, if given, website link of the people who post a comment on the YouTube video is visible in the public domain.
20. THIRD-PARTY PROVIDER: LINKEDIN
20.1 Please see points 9 ‘DATA RETENTION’ and 10 ‘SECURITY’.
20.2 LinkedIn is mainly used to connect with professional like-minded people, to keep up-to-date with business and industry news, and share relevant professional status messages, such as GIVING TIME AND SOLUTIONS LTD’s company updates and top tips.
20.3 The personal names of people (known as connections on LinkedIn) who are connected with the business owner on LinkedIn are hidden.
20.4 The names and LinkedIn professional profiles of people who give likes on status messages, give and/or receive endorsements and recommendations, tag and/or give comments are visible to connected people on LinkedIn.
20.5 People who are connected on LinkedIn who have their settings to receive notification messages will receive a message on LinkedIn and notification message to the e-mail address which is on their LinkedIn professional profile.
21. THIRD-PARTY PROVIDER: X FORMERLY TWITTER
21.1 Please see points 9 ‘DATA RETENTION’ and 10 ‘SECURITY’.
21.2 X, formerly known as Twitter, is mainly used to share occasional company updates and top tips.
21.3 Followers, likes, retweets, comments and/or tags which individuals may make are visible in the public domain and do not imply a link or association with GIVING TIME AND SOLUTIONS LTD.
22. THIRD-PARTY PROVIDER FACEBOOK
22.1 Please see points 9 ‘DATA RETENTION’ and 10 ‘SECURITY’.
22.2 Facebook is mainly used to share occasional company updates and top tips.
22.3 Followers, likes, shares, comments and/or tags which individuals may make are visible in the public domain and do not imply a link or association with GIVING TIME AND SOLUTIONS LTD.
Page updated: Fri 9 Feb 2024